Your Care, Your Rights

We are committed to treating every patient with dignity, respect, and transparency — aligned with NABH patient-care standards.

Our commitment

Dignity, respect, and compassion

Treating patients with dignity and respect is one of RMC's core values. As a NABH-accredited hospital, we deliver care with empathy and compassion, with a focus on patient safety, satisfaction, and confidentiality. Every patient and family member has defined rights — and shared responsibilities — that help us work together for the best outcomes.

Patient rights

Upholding the rights of every patient

At Revathi Medical Center, every patient has the right to:

Right to receive care without discrimination based on age, gender, religion, caste, or economic status.
Right to be treated with dignity, respect, and compassion at all times.
Right to know the name and role of the doctors, nurses, and staff caring for you.
Right to receive clear information about your diagnosis, treatment options, risks, and expected outcomes in a language you understand.
Right to give informed consent before any procedure, investigation, or treatment — and to refuse or withdraw consent.
Right to privacy and confidentiality of your medical information.
Right to access your medical records and receive a discharge summary.
Right to a safe and clean care environment, consistent with NABH patient-safety standards.
Right to seek a second opinion and to be referred to another facility when appropriate.
Right to express concerns, give feedback, or lodge a grievance without fear of reprisal.

Patient responsibilities

Partnering in your care

Patients and families help us provide the best care when they:

Provide accurate and complete information about your health history, medications, allergies, and current symptoms.
Follow the treatment plan agreed with your doctor, including medications, follow-up visits, and lifestyle advice.
Inform your care team promptly if your condition changes or if you experience unexpected side effects.
Respect hospital policies, including visiting hours, infection-control measures, and restricted areas.
Treat hospital staff, other patients, and visitors with courtesy and respect.
Take responsibility for your personal belongings during your stay.
Settle hospital bills as advised and carry valid ID, insurance, or scheme documents for cashless processing.
Not bring unauthorized persons into clinical areas or interfere with the care of other patients.
Use emergency services responsibly — for genuine emergencies that require immediate medical attention.

Feedback & grievances

We welcome your voice

We welcome your feedback — positive or constructive. RMC's medico-social welfare department and patient-experience teams are here to listen, respond, and help resolve concerns promptly and fairly.

Patient Relations Desk

Visit the reception or patient relations counter on the ground floor during OPD hours, or speak to the nursing station in charge on your ward.

Call our appointments line or visit the contact page to reach the hospital administration.

98422 11116 · Contact page →

Formal grievance register and escalation process are maintained in line with NABH standards. For urgent clinical concerns during your stay, please alert the duty nurse or doctor immediately.

We're here to listen and help.

Reach out to our team with any question or concern.